Re-thinking organizations

I recently read this article about the human side of business and how in all industries, companies are having to re-invent themselves and re-think what has worked in the past and innovate into the needs of the future. 
http://www.fastcodesign.com/1669988/5-keys-to-building-a-business-that-doesnt-bury-the-humans-at-its-core

Working with organizations, some buzz words that I hear are things like "sustainability", "endurance", and "profitability". In these economic times, when organizations are under stress, they react more than respond to the changes.  Some make quick changes like a tearing off a band aid, closing their eyes, and hoping for the best.  Others are trying to ignore changes and hoping things will turn around soon. 

Ultimately, change is the "unknown" and "not knowing" part of business.  We can't predict as much as we want to, what will happen.  Unfortunately, many times, the people become the first to be impacted and the last to know why. 

I remember working in a corporation and being overwhelmed with emotion (crying) in meetings with my managers about what seemed to be mundane things and wondering why I was getting so upset about it?  I was confused and concerned about the way it looked to my managers and to the company.  So much so, that I think it may have perpetuated that emotion.  Now that I am an independent consultant, I have realized that I don't have that same reaction in meetings or talks with manager or colleagues.  Why?  Was it the environment that I was reacting to?  Was it all the rapid change that was happening in the organization?  New expectations, fear of losing my job, fear of not being able to live up to expectations?

What do people need in times of change?  Empathy, honesty (straight forwardness), testing assumptions, laying out the facts, and defining parameters for action (What can I do and what can't I do?)

Taking action is leading to the unknown, scary, non-predictable place and to truly living your life.  In the same vane, organizations that face the fear dead on and be centered and calm in the process gives them access all the options for taking action to make an informed decision.